Patient Information

If you require after-hours care, please phone 1300 466 347 (HOME GP) and follow the instructions for the after-hours service. For all emergencies, please attend the closest Emergency Department at Royal North Shore Hospital or call 000 immediately.

Home visits may be available at the discretion of your treating doctor. Doctors may perform home visits when appropriate, and if time allows. However, they are generally restricted to those who are a regular patient of our doctors and are too frail or ill to get to the surgery. Please call reception on (02) 8536 6388 to discuss any home visit need.

A contact list of translator and interpreter services and services for patients with a disability is readily available to our reception team. These include: Auslan services: 1300 AUSLAN. Translation and Interpreter Service (TIS) Doctors Priority Line: 1300 131 450.

Consultations are available by appointment. You can easily book online on HotDoc or call our friendly reception team on (02) 8536 6388 to find a time that suits you. We also offer a number of same-day appointments for patients with urgent medical needs.

Standard consultations are usually 15 minutes, for 1 simple or minor issue such as repeat scripts and referrals, common cough and cold, general health check-up and similar. Longer consultations are available for complex health issues, multiple concerns, GP Chronic Condition Management Plan (GPCCMP), or mental health care plans. Please let our reception team know if you need extra time.

While walk-ins may be accommodated when possible, booking ahead ensures you can see your preferred doctor at your preferred time.

Yes, our doctors offer telehealth consultations. To be eligible, you must be registered for MyMedicare with us to satisfy the established clinical relationship requirement, OR patients who are not registered for MyMedicare with us will require a face-to-face visit in the previous 12 months with their GP and/or practice to be eligible for telehealth consultations.

Macquarie Park Medical Centre operates on a mixed billing model. Bulk billing is available for specific patient groups, while others incur a private gap fee. Children aged 18 years and below are bulk billed (fees still apply for dressings, procedures, and infusions). Patients aged 75 years and over are bulk billed (fees still apply for dressings, procedures, and infusions). Your first consultation is bulk billed (excluding dressings, procedures, and infusions).

Standard Consultation (<20 min): $40 gap. Long / Extended Consultation (>20 min): $60 gap. Overseas Student Health Cover (OSHC) patients: $25 gap. University students (with valid physical student card and Medicare card): $25 gap.

Macquarie Park Medical Centre is a cashless facility, which means we only accept electronic payments. With HICAPS, EFTPOS, and HotDoc Payments, paying for your visit is easy, secure, and stress-free. After you pay, we will process your Medicare rebate (where applicable) via EasyClaim, allowing you to receive your rebate instantly at reception.

We are committed to transparency in our billing. Our fees are available at reception, and our lovely reception team is always happy to help if you have any questions about fees or payments before seeing your doctor. Private fees apply for all dressings, procedures, and infusions, regardless of patient age or eligibility.

We are delighted to welcome new patients to Macquarie Park Medical Centre. Our team is committed to providing compassionate, high-quality medical care in a comfortable and supportive environment. Please arrive a few minutes early for your first appointment to complete a New Patient Registration Form. Your first consultation will be bulk billed (excluding dressings, procedures, and infusions).

You will need to bring: A valid Medicare card (if applicable), Photo identification (e.g. driver's licence or student card), A list of any current medications or allergies. Please note that all new patients must attend their first appointment in person. This allows our doctors to conduct a thorough assessment, review your medical history, and establish a trusted care relationship from the very beginning.

Yes, if you have previously seen another GP, we can arrange to have your medical records transferred to our clinic. Simply let our reception team know, and we will provide a Medical Records Transfer Form for you to complete and sign. Alternatively, you can complete our secure online Medical Records Transfer Form before your first visit. Once authorised, we will contact your previous practice to securely obtain your medical history.